Troubleshooting

Bike does not appear in the app

Please check the following:

• Bluetooth is enabled in system settings
• App has Bluetooth and location permission
• Bike is powered on
• Restart the app

If you still cannot find your bike, you might need to upgrade your bike for Bluetooth support. Please check the Upgrading Older Bikes guide.

Bike loads briefly, then returns to device list

Does the app seem to connect to the bike, but then quickly goes back to the device list? You are using the wrong app.

Download the new app with support for all our bikes.

“Unsupported vehicle” error

Please make sure you are connecting to your E RIDE PRO bike and not another Bluetooth device nearby. Your bike will be called ERIDEPRO by default.

Other errors

Several issues can cause connection errors. Please try the following steps to resolve the issue:

Please make sure all cables are fully connected, especially if you are using an external Bluetooth module. Turn your bike off and disconnect the battery for 10 seconds. Reconnect the battery and turn the bike on again. Fully close the app on your phone (remove it from recent apps) and restart it. You may also try restarting your phone. Try to reconnect to the bike.

Still need help?

If you have additional questions or need further assistance, please don’t hesitate to contact our support team. We’re here to help you get the most out of your E RIDE PRO experience!